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RELY LIMO BLOG
19
August
2015.

Travel Tips: Is It OK to Be Late? What Is “Waiting Time”?

shutterstock_289671071While everyone is late at some point, when hiring a limousine company, having a driver show up late is never an option. The term “waiting time” is the period in which you would have to wait while having virtually no control over the situation. For example, if you scheduled a chauffeur to arrive at your home for a 9 a.m. pickup but the driver did not show up until 9:30, that half-hour period is the waiting time. Here are our best travel tips on what waiting time really is.

Of course, unexpected things happen, like an accident or mechanical failure. In these situations, the limousine company should have a backup plan for sending a second vehicle to ensure you arrive at your destination on time.

When hiring a chauffeur, you expect to be picked you up on time and dropped off at your destination as scheduled. When the driver is late, it reflects negatively on the limousine company as a whole.

Possible Solutions

While having a driver arrive late is frustrating, a reputable limo company will take every precaution to ensure that you and other passengers never have to deal with waiting time. Some of the ways in which limo companies deal with this type of situation include:

  • Reevaluate Routines – Limo companies are highly efficient when it comes to laying out routes, but if a driver has issues with being late, these routes should be reevaluated. Allowing for additional time may solve the problem or the entire route may need to be reevaluated. One small change will have a significant impact on your experience. 
  • Change Both Thoughts and Behaviors – In addition to changing behavior, such as allowing for more time or changing routes, a limousine company can educate drivers on changing their thought process. After all, you are the customer and, therefore, the number one priority.
  • Budget Time – As part of hiring a limousine company, you have the right to ask about schedule history. If a limo company has a history of on-time chauffeurs, you have far more confidence in the service provided.
  • Organize Activities – A reputable limousine company will also schedule drivers so they are productive but not overwhelmed. Unfortunately, when a driver tries to cram too much into a short window, waiting time becomes a problem. Choosing a company that is well organized will ensure that you are picked up and dropped off as scheduled and will lead to a more enjoyable experience overall.
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